AI Automation Engineer (Voice AI & Middleware Integration)
New
W
We Assist.ioAI automation
Source API remote eligibility restrictions: Argentina, Colombia, Philippines, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM ET (EST Timezone); openness to split shifts (e.g., Friday evening coverage) and availability for after-hours technical emergencies is requiredFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- JavascriptOAuthTypeScriptRESTful APIs
Requirements
- Have hands-on experience building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs.
- Have experience with prompt tuning, latency optimization, and knowledge base design for voice agents.
- Strongly know JavaScript and/or TypeScript, and be able to write, review, and debug your own code.
- Have proven experience building middleware and integrations using REST APIs, OAuth, webhooks, and SDKs.
- Have solid experience building workflows, automations, and sub-account setups in GoHighLevel.
- Have experience with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms.
- Understand API security, data privacy, credential vaults, VPNs, and VPS hosting.
- Be fluent in written and spoken English and comfortable supporting clients directly.
- Be able to work independently without constant supervision.
- Be available for the stated ET schedule, split-shift coverage when needed, and after-hours technical emergencies.
- Comfort reading .NET, C#, or C++ environments is a plus.
- Experience with ServiceTitan, Housecall Pro, or home-service trades is a plus.
Responsibilities
- Build and maintain custom middleware connecting Vapi, Retell, and Assistable within GoHighLevel to field service management systems.
- Integrate with platforms such as ServiceTitan and Housecall Pro using REST APIs and OAuth.
- Program and verify end-to-end booking workflows that transfer live voice conversations into contractor dispatch schedules.
- Monitor, diagnose, and resolve synchronization issues, including duplicate bookings, dropped data payloads, and failed scheduling attempts.
- Build, configure, and maintain production voice agents using Vapi, Retell, Assistable, and ElevenLabs.
- Tune latency, test prompt frameworks, design agent harnesses, and curate dynamic knowledge bases.
- Build GoHighLevel workflows and implement automations using platforms such as Hermes, OpenClaw, Composio, and n8n.
- Join client onboarding calls, complete client setups and integrations, and provide technical support and troubleshooting.
- Document technical architectures and create SOPs for internal execution.
- Enforce data privacy and API security protocols, and manage sensitive credentials securely.
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