VIP Corporate Travel Consultant
New
F
FCMCorporate travel
Remote, USA, 6:00 AM to 3:00 PM ET, Monday–FridayFull-TimeMiddle
SalaryHourly pay rate of $31.25 plus commission/incentive earnings based on achievable targets. On target earnings average range between $65,000 - $81,000. For this position, you may earn between 2-29% in marginal commission rates based on qualified sales achieved during each month.
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Job Details
- Experience
- 3+ years of recent experience as a VIP or Executive Travel Agent; 5+ years of high-end customer service experience within the travel industry
- Required Skills
- Customer service
Requirements
- Have 3+ years of recent experience as a VIP or Executive Travel Agent.
- Have 5+ years of high-end customer service experience within the travel industry.
- Have in-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
- Have previous exposure to quality control processes for booking accuracy and compliance.
- Be proficient in ticketing procedures and scripting.
- Be able to handle complex itinerary changes and exchanges for domestic and international travel.
- Be able to navigate complex itineraries, international fares, and Passenger Name Records (PNRs).
- Be able to handle multiple urgent tasks while maintaining efficiency and quality.
- Be able to make timely decisions to resolve travel-related issues.
- Be comfortable using travel booking systems and communication tools, with the technical aptitude to troubleshoot and adapt to new technologies.
- Be able to work independently and manage tasks successfully.
- Have reliable, high-speed internet connectivity for core job responsibilities.
Responsibilities
- Deliver personalized service to C-suite travelers and their administrative staff.
- Provide consultative support throughout the booking process and create tailored travel itineraries.
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
- Complete reservations accurately and on time, following company guidelines for PNRs, profiles, ticketing, and invoicing.
- Apply knowledge of airline rules, regulations, tariffs, and fare requirements to travel arrangements.
- Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
- Manage rerouting and exchanges to minimize disruption to travel plans.
- Keep clients informed about required travel documents and destination health requirements.
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