After Hours Travel Consultant (VIP)
New
C
Corporate TravelerCorporate travel
Remote, USFull-Time
Salary30.96 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have experience working with a Global Distribution System (GDS), preferably Sabre.
- Have proven experience providing exceptional customer service.
- Have strong knowledge of corporate travel reservations, including air, hotel, car, and ground transportation bookings.
- Experience using NDC and web-based booking platforms is preferred.
- Exercise discretion and professionalism when supporting VIP and executive-level clients.
- Use problem-solving skills to develop creative solutions.
- Demonstrate attention to detail and organizational skills.
- Multitask effectively in a fast-paced, time-sensitive environment.
- Be comfortable learning and using new technology and software.
- Be adaptable to various shifts, including weekends, overnights, and holidays.
- Have reliable, high-speed internet connectivity.
Responsibilities
- Deliver after-hours support to VIP corporate travelers via phone and email.
- Manage air, hotel, car rental, and ground transportation reservations.
- Use Sabre GDS, NDC, and web-based booking platforms to arrange travel.
- Respond to urgent requests, disruptions, emergencies, and last-minute itinerary changes.
- Provide personalized, professional service to executive-level travelers.
- Follow company procedures, client account guidelines, and service standards.
- Escalate complex travel issues and high-value client matters to the Leader on Shift when appropriate.
- Collaborate with fellow consultants and build relationships with clients and internal stakeholders.
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