Senior After Hours Travel Manager
New
S
Stage & ScreenTravel management
Location – Remote, USA, Late evening hours until 1–2 AM PST are of interest as an alternative to a full overnight shift.Full-TimeSenior
Salary33.17 USD per hour
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Job Details
- Experience
- Minimum 2+ years of experience as an After Hours Travel Manager with Corporate Traveler.
- Required Skills
- LeadershipCustomer serviceCoaching
Requirements
- Have at least 2 years of experience as an After Hours Travel Manager with Corporate Traveler.
- Demonstrate leadership and coaching experience in a travel management environment.
- Have strong training and mentoring capabilities.
- Have experience delivering white-glove customer service.
- Be proficient with Sabre GDS.
- Have experience using NDC and web-based booking platforms.
- Have experience handling escalations and supporting operational workflows.
- Have strong organizational and multitasking skills, with high attention to detail and accuracy.
- Be able to manage multiple priorities in a fast-paced environment and demonstrate problem-solving and decision-making skills.
- Have reliable, high-speed internet connectivity to support job responsibilities, including video conferencing and access to company systems.
- Be flexible regarding shift placement; late evening hours until 1–2 AM PST are an alternative to a full overnight shift.
Responsibilities
- Train and support novice Travel Managers and act as an on-shift buddy when assigned.
- Coordinate helpers during after-hours shifts, including weekend operations.
- Monitor call, email, and operational dashboards to support efficiency and service excellence.
- Check in with team members to support productivity and performance.
- Respond to questions from consultants and offshore support teams.
- Handle leadership escalations involving active customer service issues and escalate urgent operational matters when required.
- Adjust schedules for team call-outs and operational demand, and coordinate emergency coverage and urgent alerts.
- Monitor, escalate, and assist with urgent IT issues affecting operations.
- Use Sabre GDS, NDC solutions, and web-based booking platforms to create and manage travel reservations.
- Support entertainment and sports clients with complex travel arrangements and changes.
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