Senior Customer Support Specialist, Safety
New
E
EmpowerGig economy
This is a remote position from anywhere in the United States.Full-TimeSenior
Salary$60,000 – $80,000 base salary (based on experience) + equity + performance-based bonus
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Job Details
- Experience
- 5+ years of experience in customer support; 1+ year of experience handling safety related customer support issues
- Required Skills
- ZendeskCustomer support
Requirements
- Bachelor’s degree.
- 5+ years of experience in customer support.
- 1+ year of experience handling safety related customer support issues.
- Familiarity with incident response, crisis management, and safety protocols.
- Experience using CRM tools like Zendesk or similar platforms.
- Work a Thursday–Monday schedule and be available to handle issues on evenings and holidays.
Responsibilities
- Own incident response processes for safety escalations.
- Communicate with customers and consumers with empathy, clarity, and professionalism.
- Provide guidance, coaching, and real-time support to frontline agents handling sensitive issues.
- Continuously refine escalation protocols.
- Correspond with customers and consumers via phone and email in a timely manner.
- Support recruitment, onboarding, and training of new team members.
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