Customer Experience Consultant with Dutch
New
P
Plugged.hrCustomer support
Possibility to work fully remote in Portugal.Full-Time
Salary not disclosed
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Job Details
- Languages
- A good level of English and a native level of German.
- Required Skills
- Technical supportCustomer support
Requirements
- Have a good level of English.
- Have a native level of German.
- Show interest in Client Experience Services and Technical Support.
- Demonstrate strong communication and listening skills.
- Have creative decision-making skills.
- Be able to work independently.
- Bring a positive mindset and business acumen.
- Telephone customer support experience is preferred, but not required.
Responsibilities
- Support users with issues while using the platforms.
- Provide information about products and their functionalities.
- Assist customers with roadside assistance, including arranging technician dispatch and towing.
- Support Connect Mobility Service.
- Assist customers using the Mercedes Me App and Me Adapter App.
- Handle service activation and deactivation.
- Arrange online appointments.
- Help customers with vehicle monitoring and real-time traffic information.
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