Senior Product Manager, Internal Tools & Marketing Technology
New
F
Fanatics Betting & GamingSports betting
Location: New York, NY, United StatesFull-TimeSenior
Salary$117,000 — $194,000 USD
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Job Details
- Experience
- 5+ years of product management experience
- Required Skills
- Product ManagementSalesforceRESTful APIs
Requirements
- Have 5+ years of product management experience; experience in an agile B2C digital product organization is preferred.
- Have experience owning end-to-end product features spanning back-office workflows, backend system requirements, data needs, and front-end functionality.
- Experience building products for internal or operational users, such as customer support, VIP, promotions, risk, compliance, or marketing operations teams, is preferred.
- Be comfortable working with event schemas, APIs, and data pipelines and partnering with engineering and data teams on technical requirements.
- Experience with Salesforce-based tools or CRM platforms is preferred.
- Experience with AI-, automation-, or chatbot-related initiatives is a plus.
- Have excellent written and verbal communication skills and be able to articulate product decisions and tradeoffs.
- Have a track record of collaborating across operations, marketing, analytics, design, and engineering.
Responsibilities
- Own the contact center routing, skilling, and queue configuration roadmap from operational requirements through build, launch, and iteration.
- Lead product readiness for launches across support and marketing surfaces, including routing design, agent skilling, queue setup, event instrumentation, and messaging configuration.
- Define customer events flowing into XtremePush, triggers and data flowing back out, and schemas and contracts between platforms.
- Translate campaign and customer journey needs into platform requirements with CRM and lifecycle marketing.
- Partner with engineering and data teams to deliver reliable, low-latency event pipelines.
- Write user stories and product requirements for operations, marketing, and engineering stakeholders.
- Identify gaps in back-end systems and operational workflows and turn them into scalable product solutions.
- Set roadmap priorities using data, research, and operational insight, and measure KPIs such as routing accuracy, handle time, event delivery latency, and campaign reach.
- Partner with engineering on Salesforce-based workflows and other internal platforms.
- Collaborate with chatbot and AI product owners on routing, escalation, and messaging.
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