Product Manager, Messaging
New
H
HightouchCustomer engagement software
Remote (North America)Full-TimeMiddle
Salary240,000 - 320,000 USD per year
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Job Details
- Required Skills
- Product ManagementRESTful APIs
Requirements
- Think across channels, data models, and delivery controls, designing primitives that work across them.
- Work deeply with engineers on architecture, APIs, and data models.
- Translate technical systems into products marketers can use simply.
- Learn new domains quickly and apply clear, rigorous thinking to ambiguous problems.
- Work on both mature product surfaces and products built from a blank page.
- Build strong customer relationships and anticipate customer needs.
- Iterate rapidly and measure success by business outcomes.
- Bonus: experience with messaging channels, mobile SDKs, or customer engagement platforms.
- Bonus: experience with experimentation or onsite personalization products.
- Bonus: experience building for enterprise customers at a B2B SaaS company.
Responsibilities
- Launch web messaging channels, including landing pages, forms, surveys, preference management on custom domains, and web push.
- Build contact policies for message volume, campaign priorities, frequency caps, and send prioritization.
- Develop multi-business-unit support and approval workflows for enterprise senders.
- Deepen SMS, RCS, and WhatsApp channels and develop mobile SDK and headless in-app experiences.
- Connect anonymous and known users in real time so messages reach identified users.
- Take onsite experiences and experimentation from discovery through go-to-market validation, pricing, and packaging.
- Own revenue goals and go-to-market success.
- Lead workstreams across Engineering and Design and present to customers and executives.
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