RCM Vendor Operations Manager
New
J
JobgetherHealthcare revenue cycle management
Based in the United StatesFull-TimeManager
SalaryTarget annual base compensation of $60,000–$70,000 USD in most US locations.
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Job Details
- Experience
- At least 3 years of healthcare revenue cycle management (RCM) experience
- Required Skills
- Microsoft ExcelEHR
Requirements
- Have at least 3 years of healthcare revenue cycle management experience, including billing, coding, collections, or related functions.
- Have experience working with or coordinating offshore teams and third-party vendors; direct employee management experience is not required.
- Understand healthcare revenue cycle processes, performance metrics, and industry standards.
- Be familiar with electronic health record and practice management systems, claims clearinghouses, and payer rules and regulations.
- Be able to interpret operational performance data, identify trends, and recommend improvements.
- Be proficient in Microsoft Office, especially Excel.
- Have strong communication and problem-solving skills for managing remote and offshore relationships.
- Be able to work independently in a remote environment.
- An associate's or bachelor's degree in Healthcare Administration, Business, Finance, or a related field is preferred.
- Experience with DrChrono is an advantage.
- Process improvement and training experience are preferred.
- A healthcare billing or coding certification such as CPC, CCS, or equivalent is preferred.
Responsibilities
- Serve as the primary contact for third-party billing vendors and maintain working relationships.
- Coordinate offshore teams across BPO vendors and monitor daily production, quality, and productivity.
- Work with offshore team leads on staffing, scheduling, and resource allocation.
- Conduct vendor business reviews and identify opportunities for improvement.
- Develop and maintain standard operating procedures for offshore operations.
- Use vendor performance data to recommend improvements to efficiency, accuracy, and collections.
- Coordinate training on new features, system updates, best practices, and RCM standards.
- Escalate vendor issues and coordinate resolutions with vendor leadership and internal teams.
- Collaborate with IT on vendor system access, permissions, and technical support.
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