Manager, Technical Account Management
New
J
JobgetherCybersecurity
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Technical Account Management based in the United States.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related customer-facing technical role; 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving team performance.
- Required Skills
- CybersecurityCustomer Success
Requirements
- Have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related customer-facing technical role.
- Bring a strong cybersecurity background and the ability to translate complex technical concepts into practical guidance.
- Have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving team performance.
- Demonstrate the ability to set expectations, motivate teams, provide constructive feedback, and hold individuals accountable.
- Communicate and present effectively to technical stakeholders, business leaders, and C-level executives.
- Manage competing priorities with sound judgment, organization, and consistent follow-through.
- Build trusted partner relationships and guide consultative conversations about technical value, adoption, retention, and growth.
- Have practical experience using AI tools to improve productivity and build repeatable team workflows for preparation, communication, prioritization, and decision-making.
Responsibilities
- Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and targeted professional development.
- Establish operating rhythms, measurable performance standards, and account management practices supporting deployment, adoption, partner health, and retention.
- Ensure the team provides consultative post-sales guidance, troubleshoots technical issues, and helps partners maximize platform value.
- Build team expertise in cybersecurity products, technical capabilities, and best practices to support partner guidance and early risk identification.
- Collaborate with Sales, Support, Product, Marketing, and other internal teams to coordinate partner requests, share product feedback, and improve the partner experience.
- Encourage TAMs to contribute to product feedback initiatives, marketing activities, and cross-functional projects.
- Use AI to develop repeatable workflows for account review preparation, customer summaries, coaching, and prioritization, validating outputs and protecting customer context.
- Address competing priorities and missed commitments with candor, consistency, and a focus on continuous improvement.
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