Manager, Technical Account Management
New
H
HuntressCybersecurity
Remote USFull-TimeManager
Salary$200,000 to $210,000 OTE (base+bonus) and equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role; 3+ years of experience leading, coaching, or developing customer-facing technical professionals
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Have 6+ years of experience in Technical Account Management, pre-sales, customer success, or a closely related role.
- Bring a strong cybersecurity background and translate technical concepts into practical guidance for partners and internal teams.
- Have 3+ years of experience leading, coaching, or developing customer-facing technical professionals and improving the quality of their work.
- Present clearly to technical stakeholders, business leaders, and C-level executives.
- Manage competing priorities with strong organization, sound judgment, and consistent follow-through.
- Demonstrate a bias toward action, operational discipline, and measurable outcomes.
- Coach, motivate, and hold teams accountable in a fast-paced, growth environment.
- Use AI in your own work and build repeatable workflows that help a team prepare, communicate, and make better decisions.
Responsibilities
- Lead, coach, and develop a team of Technical Account Managers through clear expectations, regular feedback, and focused skill development.
- Set operating rhythms and measurable account-management standards for deployment, adoption, partner health, and retention.
- Ensure TAMs provide consultative post-sales guidance, troubleshoot technical issues, and help partners maximize the value of the Huntress Platform.
- Reinforce a culture of accountability, execution, and customer impact.
- Build team expertise in Huntress products and best practices so TAMs can guide customers and identify risks.
- Partner across Sales, Support, Product, Marketing, and other departments to coordinate requests, share product feedback, and improve the customer and partner experience.
- Use AI to build repeatable workflows for account-review preparation, customer summaries, coaching, and prioritization, validating outputs and protecting customer context.
View Full Description & ApplyYou'll be redirected to the employer's site
