Technical Solution Manager, Pharma Segment
New
G
GenScriptBiotechnology
This role can reside anywhere in the United States.Full-TimeManager
Salary80,000 - 85,000 USD per year
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Job Details
- Required Skills
- Project ManagementCustomer servicePresentation skillsAccount ManagementTechnical support
Requirements
- Hold a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience will also be considered.
- Have strong verbal and written communication skills.
- Have strong presentation skills.
- Demonstrate analytical and problem-solving skills.
- Be able to grasp new concepts quickly.
- Have strong organizational skills and attention to detail.
- Take a customer-centered and proactive, action-oriented approach.
Responsibilities
- Provide business, technical, and product or service advice to customers.
- Develop solutions to customer project inquiries and generate price quotes for project design.
- Analyze customer needs and resolve troubleshooting requests, complaints, and technical issues.
- Recommend additional services and product solutions when appropriate.
- Identify customer concerns and recommend solutions based on current and future needs.
- Maintain close communication with customers and facilitate communication with technical support.
- Collaborate with internal teams and departments to support sustainable growth.
- Organize and deliver training for internal sales teams and external distributors through presentations or demos.
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