Technical Solution Manager, Pharma Segment

GenScriptBiotechnology

This role can reside anywhere in the United States.Full-TimeManager

Salary80,000 - 85,000 USD per year

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Job Details

Required Skills: Project ManagementCustomer servicePresentation skillsAccount ManagementTechnical support

Hold a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology, or peptide therapeutics; candidates with a Master of Science degree and relevant industry experience will also be considered.
Have strong verbal and written communication skills.
Have strong presentation skills.
Demonstrate analytical and problem-solving skills.
Be able to grasp new concepts quickly.
Have strong organizational skills and attention to detail.
Be customer-centered and proactive.

Provide business, technical, and product or service advice to customers.
Develop solutions to customer project inquiries and generate price quotes for project design.
Analyze customer needs, resolve technical troubleshooting issues or complaints, and recommend additional services or products when appropriate.
Identify customer concerns and recommend solutions based on current and future needs.
Maintain close customer communication and coordinate with technical support when needed.
Collaborate with internal teams and departments to support sustainable growth.
Organize and deliver training for internal sales teams and external distributors through presentations or demonstrations.

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