Customer Care Associate
New
J
JobgetherCustomer care
This is a fully remote opportunity for candidates based in Ontario, ESTFull-TimeMiddle
Salary19.7 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in both English and Spanish is highly desirable but not required.
- Experience
- 1–2 years of experience in customer care, patient care, or another customer-facing service environment.
- Required Skills
- Problem SolvingCustomer serviceMultitaskingEmpathyActive listening
Requirements
- Have 1–2 years of experience in customer care, patient care, or another customer-facing service environment.
- Demonstrate a commitment to helping others through professional, volunteer, or personal initiatives.
- Bring strong customer service and problem-solving skills, including ownership of customer concerns and first-contact resolution.
- Demonstrate empathy, active listening, and written and verbal communication skills.
- Have a professional, confident telephone manner and the ability to handle difficult conversations constructively.
- Have strong computer literacy and typing skills, and be able to multitask across systems and applications.
- Work independently while collaborating effectively with teammates.
- Be open to feedback, continuous learning, and process improvement.
- Maintain a private, secure, quiet home workspace and high-speed internet with a minimum download speed of 10 Mbps per person connected to the wireless network.
- Successfully complete the mandatory two-week training program, scheduled Monday to Friday, 9:00 a.m.–6:00 p.m. EST, December 7–18.
- Be legally authorized to work in Canada without employer sponsorship.
Responsibilities
- Handle incoming phone calls about order placement, repeat orders, product inquiries, returns, and website navigation.
- Listen to customers, clarify concerns, resolve issues, and work toward first-contact resolution.
- Recommend relevant products aligned with customers' needs and interests.
- De-escalate challenging conversations and manage sensitive situations with patience and empathy.
- Use customer service software, databases, scripts, and other tools accurately.
- Follow established policies, procedures, and service standards.
- Participate in training, coaching, and professional development.
- Contribute to the team environment and identify opportunities to improve processes and customer experience.
- Meet customer satisfaction, pitch-rate, handle-time, and quality assurance expectations.
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