Bilingual Caseworker Support Associate
New
J
JobgetherPatient support
Based in Canada; Full-time remote work arrangement within Canada.Full-TimeJunior
Salary43,400 - 67,980 CAD per year
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Job Details
- Languages
- Fluency in both English and French
- Experience
- At least 2 years of customer service experience
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- Hold a university degree in a related field or an equivalent combination of education and experience.
- Have at least 2 years of customer service experience.
- Be fluent in both English and French, with strong written and verbal communication skills.
- Be proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Have strong organizational skills and attention to detail when handling patient and medical information.
- Be able to interpret medical documentation; familiarity with medical terminology is an asset.
- Have strong time-management and prioritization skills, with the ability to multitask and meet competing deadlines.
- Handle confidential information accurately and discreetly and follow established procedures.
- Be flexible to work any 8-hour shift scheduled between 8:00 a.m. and 8:00 p.m.
- Medical, pharmaceutical, or insurance industry experience is an asset; previous call center experience is an advantage.
Responsibilities
- Sort, review, and process patient documentation, including insurance information, enrollment forms, prescriptions, and other records.
- Verify patient information against client requirements and enter test results and prescription details in internal databases.
- Interpret medical directives, consultation notes, test results, and other documentation from healthcare providers.
- Identify and report adverse events and other reportable safety information according to established protocols and procedures.
- Document pharmacovigilance activities in program-specific databases.
- Attach and review post-injection and post-infusion reports, and forward reports to physicians' offices by fax when required.
- Update patient files with upcoming injection or infusion appointment dates.
- Follow up with field nurses to obtain missing reports and resolve documentation gaps.
- Request additional information or clarification from internal clients and support onboarding and training of new team members.
- Prepare reports and complete other tasks as assigned by the Program Manager.
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