Training & Development Specialist

New

VirtualStaff365Offshore staffing

Workable workplace: remote; Workable locations: Philippines, Dayshift (Australian Eastern Standard Time business hours)Full-TimeSenior

Salary not disclosed

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Job Details

Languages: Advanced written and verbal English communication skills
Experience: 5 to 7 years of prior experience in training coordination, gap analysis, and course development
Required Skills: Microsoft ExcelGoogle Workspace

Have 5 to 7 years of prior experience in training coordination, gap analysis, and course development.
Design learning pathways and skill matrices for staff progression.
Have strong proficiency in eSkilled or similar learning and student management systems.
Have advanced written and verbal English communication skills.
Have experience conducting structured gap analysis conversations with managers and staff.
Have strong proficiency in Google Workspace and Microsoft Excel.
Be able to self-manage, take initiative, and independently drive new training processes.
Experience in offshore staffing or BPO is a nice-to-have.
Hands-on experience with AI content generation tools such as Gemini or Google Workspace copilot is a nice-to-have.
A background in customer experience, digital marketing, or HR training development is a nice-to-have.
Familiarity with Zoom Phone and endpoint security tools is a nice-to-have.

Conduct structured gap analysis conversations with client managers and offshore staff.
Evaluate skills against role requirements to identify training gaps, performance issues, and process bottlenecks.
Document baseline findings and reassess at key intervals to measure skill acquisition and return on investment.
Partner with client managers to identify post-onboarding skill needs and provide early-stage learning resources.
Design learning pathways and skill matrices for tenured staff to enable career progression and specialisation.
Work with subject matter experts to develop niche technical content and role-specific training modules.
Build a reusable central library of training programmes and templates for shared client needs.
Oversee course enrolments, progress tracking, certifications, and learning system administration.
Provide qualitative insights and quantitative reporting on skill trends and participation rates to operational teams.
Advise clients on structuring or refining internal training processes, and communicate with stakeholders by phone.

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