Client Services Director
New
N
Nucleus GlobalMedical communications
UK - Remote, Hybrid, or Office basedFull-TimeDirector
Salary1 USD per year
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Job Details
- Experience
- Extensive Client Services experience
- Required Skills
- Business DevelopmentStakeholder managementAccount Management
Requirements
- Extensive Client Services experience within a medical communications agency.
- Significant experience supporting oncology Medical Affairs and Publications accounts.
- Ability to build trusted relationships with senior pharmaceutical clients.
- Experience leading complex, integrated scientific communications programs.
- Experience managing budgets, forecasting, profitability, and financial risk.
- Experience driving organic account growth.
- Experience leading, coaching, and developing Client Services teams.
- Experience collaborating across multidisciplinary functions in US and ex-US.
- Strong communication and stakeholder management skills.
- Experience supporting business development, including proposals, pitches, and client partnership growth.
- Ability to influence, solve problems, and lead through complexity.
Responsibilities
- Lead the strategic direction and day-to-day oversight of a key client account delivering oncology Medical Affairs and Publications programs.
- Build trusted relationships with senior oncology client stakeholders and advise them on complex business matters.
- Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver scientific communications, publication programs, Medical Affairs initiatives, and congress activities.
- Manage account forecasting, budgeting, profitability, risk assessment, resource planning, and organic growth opportunities.
- Lead, coach, and develop Client Services team members while supporting account execution and projects.
- Improve delivery processes and implement practices that strengthen efficiency, team performance, and consistent execution.
- Support business development through proposals, strategic planning, and client partnership growth.
- Collaborate with senior leadership on business initiatives, resource planning, and the development of client services.
- Monitor trends in Medical Affairs, scientific publications, AI, and omnichannel engagement.
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