Customer Success Manager
New
S
SalsifyB2B SaaS
Remote, PortugalFull-TimeMiddle
Salary32,300 - 38,000 EUR per year
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Job Details
- Experience
- 2+ years in Customer Success or Account Management
- Required Skills
- Artificial IntelligenceData AnalysisCustomer SuccessAccount ManagementRelationship management
Requirements
- Have 2+ years of experience in Customer Success or Account Management.
- Have a proven track record driving retention, expansion, and revenue growth in a B2B SaaS environment.
- Confidently lead value-driven product demonstrations.
- Uncover customer challenges and translate complex capabilities into business outcomes.
- Build trusted relationships with technical and executive stakeholders.
- Manage competing priorities and mitigate customer risk.
- Use data insights, AI, and cross-functional partnerships to scale productivity and adoption.
Responsibilities
- Manage portfolio health and identify upsell and cross-sell opportunities.
- Lead consultative product demonstrations in collaboration with Sales and Renewals.
- Build stakeholder relationships, increase product utilization, and help customers achieve measurable outcomes and ROI.
- Mitigate churn and resolve technical and workflow challenges.
- Partner with Solutions Engineering, Product, Support, Sales, Renewals, and Services to protect customer revenue and deliver customer outcomes.
- Use AI, data insights, and automated workflows to improve portfolio productivity.
- Run one-to-many enablement initiatives and track account intelligence.
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