Healthcare Customer Service Representative
New
T
TPHealthcare customer service
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Problem SolvingCustomer serviceCritical thinking
Requirements
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Be at least 18 years old.
- Type at least 25 words per minute.
- Be comfortable using desktop computer systems and have general knowledge of Windows-based systems.
- Have a dedicated workspace near the router to support a hardwired Ethernet connection.
- Have internet service with at least 15 Mbps download and 10 Mbps upload speeds, and ISP latency under 50 ms.
- Do not use satellite, mobile data or hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
Responsibilities
- Connect with customers by phone, email, chat, or social media to resolve questions and concerns.
- Calmly resolve and de-escalate customer issues.
- Escalate interactions when necessary and appropriate.
- Respond to requests for assistance and process payments when applicable.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell when required.
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