Key Account Manager, EdTech (Japanese Speaking)
New
J
JoVEEdTech
AustraliaFull-TimeManager
SalaryA competitive compensation package including an uncapped commission.
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Job Details
- Languages
- Fluent communication skills in Japanese and English.
- Experience
- 3+ years of experience in account management or B2B sales
- Required Skills
- SalesforceNegotiationPresentation skillsAccount Management
Requirements
- Bachelor's degree.
- 3+ years of experience in account management or B2B sales.
- Experience in EdTech, STEM Publishing, or SaaS preferred.
- Fluent communication skills in Japanese and English.
- Track record managing contract renewals, reducing churn, and upselling existing accounts.
- Excellent presentation and negotiation skills, in person and online.
- Ability to analyze usage data and translate it into actionable client strategies.
- Experience with Salesforce or similar CRM platforms to forecast renewals and manage an expansion pipeline.
- Self-motivated, proactive, and focused on long-term customer success.
Responsibilities
- Own and meet renewal and expansion targets for existing institutional accounts in Japan.
- Plan and execute cross-sell and upsell opportunities to grow account value and revenue.
- Build and maintain relationships with academic librarians, department heads, and faculty members.
- Conduct business reviews and analyze usage to demonstrate product adoption, ROI, and value.
- Analyze utilization trends to identify at-risk accounts and implement retention strategies.
- Work with Customer Success, Marketing, and Product teams to advocate for client needs and meet team targets.
- Attend trade shows and academic conferences, and conduct on-site visits to strengthen client relationships.
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