Channel Account Manager I
New
H
HuntressCybersecurity SaaS
Remote AustraliaFull-TimeManager
Salary$96,000 AUD base with an on target earnings at $160,000, plus equity
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Job Details
- Experience
- 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
- Required Skills
- CybersecuritySalesforceStakeholder managementSaaSAccount ManagementCRM
Requirements
- Bring 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role.
- Have strong experience in SaaS, preferably related to the cybersecurity industry.
- Have experience with Salesforce or a similar CRM platform.
- Manage multiple stakeholders and maintain momentum on renewals and expansion conversations.
- Communicate clearly across internal and external teams.
- Balance customer outcomes with business growth using commercial curiosity and sound judgment.
- Build relationships with customers and partners.
Responsibilities
- Advise customers on solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value.
- Own and grow relationships with multiple contacts within assigned customer organizations.
- Drive renewals and expansion opportunities across the book of business, including upsell and cross-sell motions where appropriate.
- Contribute to team goals for retention, expansion, and customer satisfaction.
- Work with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
- Maintain CRM records, document customer activity, and keep next steps and opportunities moving forward.
- Use AI tools to prepare for partner meetings, summarize calls, and stay organized.
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