Channel Account Manager II
New
H
HuntressCybersecurity
Remote AustraliaFull-TimeMiddle
Salary$130,500 AUD base with an on target earnings at $217,500, plus equity
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Job Details
- Experience
- 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below.
- Required Skills
- CybersecuritySalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Have 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles.
- Bring experience ideally focused on mid-market and below.
- Have strong knowledge of the MSP space; cybersecurity industry experience is preferred.
- Have experience using Salesforce or a similar CRM platform to manage partner activity and opportunities.
- Show a genuine interest in the partner community and helping partners deliver cybersecurity outcomes.
- Be action-oriented and able to work efficiently and effectively.
- Be comfortable using AI for practical day-to-day work, including call summaries, account preparation, and follow-up support.
Responsibilities
- Achieve and exceed quota based on expansion performance and renewal outcomes.
- Advise partners on solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty.
- Build and maintain relationships with stakeholders across assigned partner organizations.
- Work with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
- Maintain CRM operational hygiene, document customer activity, and keep next steps and opportunities moving forward.
- Use AI tools to prepare for partner meetings, summarize calls, and stay organized.
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