Staff Solutions Architect, Omni APIs
New
E
EngineTravel technology
Remote - USFull-TimeStaff
SalaryTotal OTE Range (Base Salary + Variable) $160,000 — $220,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years in Solutions Architecture, Solutions Engineering, Technical Account Management, or Implementation Engineering for API-based products.
- Required Skills
- gRPCRESTful APIsDatadogPostman
Requirements
- Have 5+ years in Solutions Architecture, Solutions Engineering, Technical Account Management, or Implementation Engineering for API-based products.
- Be fluent with REST or gRPC integrations, including reading API documentation and partner code, making test calls, and diagnosing failed requests independently.
- Have working knowledge of at least one programming language to build sample apps, scripts, and Postman collections.
- Have hands-on observability experience with Datadog, Chronosphere, or a similar platform, including dashboards, alerts, and log-based investigation.
- Have a track record of leading technical integrations with enterprise partners or customers.
- Communicate clearly with engineers, product managers, and executives, internally and externally.
- Bring a product mindset and the ability to turn partner feedback into well-defined, prioritized requests.
- Have strong project management skills across multiple concurrent integrations.
- Have experience working directly with Product and Engineering teams.
- Use AI tools daily in practical work.
Responsibilities
- Help partners choose between Omni Go and full Omni during discovery, and own technical responses to pre-sales API questionnaires.
- Lead multiple concurrent partner integrations from kickoff to go-live as the primary technical contact.
- Guide partners through property content, rate shopping, quoting and booking, cancellation, and post-booking management over gRPC or HTTP/JSON.
- Reproduce sandbox issues, diagnose failures independently, track implementation progress, and escalate risks with written summaries.
- Build Datadog dashboards and alerts for error rates, latency, and booking success, and trace failed bookings through logs to root cause.
- Refine implementation playbooks, kickoff templates, go-live checklists, and partner certification.
- Build sample apps, Postman and grpcurl collections, scripts, and internal tooling to reduce partner build time.
- Create and improve enablement materials for partner developers, Partnerships, and Account Management, using AI tools to scale documentation and debugging.
- Turn partner enhancement requests into prioritized input for Product and work with Product and Engineering on roadmap planning.
View Full Description & ApplyYou'll be redirected to the employer's site
