Solutions Consultant, Post-Sales, Enterprise
New
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RampFintech, financial software
Location: Remote (US)
Secondary Locations: Remote (Canada), San Francisco, CA, New York, NY (HQ), Toronto, ON, Miami, FL
Workplace: RemoteFull-TimeMiddle
SalaryNationwide: OTE $0 – $250K • $195K – $268K Equity • 75/25 split; SF/NY: OTE $217K – $298K • Offers Equity • 75/25 split
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Job Details
- Experience
- 4+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
- Required Skills
- Microsoft DynamicsRESTful APIsNetSuite
Requirements
- Have 4+ years of experience in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech.
- Hold a bachelor's degree in computer science, engineering, finance, business, or a related field.
- Have hands-on familiarity with ERP systems such as NetSuite, Sage Intacct, Microsoft Dynamics, or Oracle Fusion.
- Understand finance and accounting workflows.
- Be comfortable with APIs, integration logic, and system architecture, and able to explain these concepts to finance and operations stakeholders.
- Have experience running product demonstrations and translating technical capabilities into business value.
- Be able to guide customers toward scalable approaches and diplomatically address requests that do not align with product capabilities or best practices.
- Work effectively across Account Management, Product, and Engineering.
- Be organized, resourceful, and ownership-oriented, and able to work in ambiguous, fast-paced environments.
Responsibilities
- Partner with Account Managers to demonstrate new Ramp products and features to existing customers, using customized demos and workflow illustrations to build expansion business cases.
- Evaluate customer requirements for expansion opportunities through use-case analysis, ROI assessments, and technical scoping.
- Design and recommend Ramp architecture using APIs, ERP integrations, and HRIS connectors based on customers' systems and workflows.
- Advise customers and internal teams on integration, configuration, and system design decisions without writing code directly.
- Troubleshoot ERP and integration blockers and guide customers through configuration decisions across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and other systems.
- Support Account Managers on technical workstreams to accelerate time-to-value during product rollouts and expansions.
- Advocate for integration development based on customer needs with Product and partners.
- Share customer pain points and feedback with Product and Engineering to influence the product roadmap.
- Contribute to internal documentation, tooling, and knowledge bases for integration use cases.
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