Operations Administrative Officer
P
PaynovateFintech payments
Location: WorldwideContract
Salary not disclosed
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Job Details
- Languages
- Trilingual (FR/DU/EN); Can communicate professionally in French, Dutch and English.
- Experience
- Has a first relevant experience in an administrative, back-office or operational position.
- Required Skills
- Attention to detail
Requirements
- Have first relevant experience in an administrative, back-office, or operational position.
- Be comfortable performing recurring structured administrative tasks consistently and carefully.
- Have strong attention to detail when reviewing contracts, documents, and data.
- Be reliable and organised, and manage multiple requests while respecting procedures and deadlines.
- Follow rules carefully and apply logic and sound judgement when further investigation is needed.
- Take ownership of work, anticipate potential issues, and communicate them proactively.
- Work as part of a team and ask questions or request support when needed.
- Communicate professionally in French, Dutch, and English.
- Be comfortable using standard office tools and learning internal systems and processes.
- Work independently in a fully remote setup while staying connected with the team.
Responsibilities
- Process merchant onboarding files and check that contracts, supporting documents, and business information are complete and accurate.
- Perform administrative checks, follow up on missing information, and create or update merchant profiles in internal systems.
- Process merchant lifecycle changes, including updates to IBANs, company and merchant information, MCCs, and terminal locations.
- Handle merchant closures, deactivations, and termination requests according to applicable procedures.
- Review settlement information and coordinate follow-up on payment- or refund-related questions.
- Manage requests received through email and ticketing systems, contacting merchants or partners when additional information is needed.
- Prepare and verify recurring operational reports and keep merchant information accurate across internal tools.
- Identify inconsistencies or potential issues and escalate them to the appropriate team.
- Collaborate with colleagues, partners, and other departments to handle administrative requests accurately and on time.
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