- Process merchant onboarding files and check that contracts, supporting documents, and business information are complete and accurate.
- Perform administrative checks, follow up on missing information, and create or update merchant profiles in internal systems.
- Process merchant lifecycle changes, including updates to IBANs, company and merchant information, MCCs, and terminal locations.
- Handle merchant closures, deactivations, and termination requests according to applicable procedures.
- Review settlement information and coordinate follow-up on payment- or refund-related questions.
- Manage requests received through email and ticketing systems, contacting merchants or partners when additional information is needed.
- Prepare and verify recurring operational reports and keep merchant information accurate across internal tools.
- Identify inconsistencies or potential issues and escalate them to the appropriate team.
- Collaborate with colleagues, partners, and other departments to handle administrative requests accurately and on time.
Attention to detail