Field Coordination Specialist
New
A
AssetWatchCondition monitoring
Location: United States, Collaboration within core working hours is required.Full-TimeJunior
SalaryThe base salary range for this full-time position is posted below, plus equity and benefits. ... AssetWatch Salary Range (US) $55,000 — $60,000 USD
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Job Details
- Languages
- Fluency in English; other languages are a plus
- Experience
- 2-5 years of customer service interaction in a startup environment
- Required Skills
- SalesforceProblem SolvingCustomer serviceSlackTechnical support
Requirements
- Have technical support experience or equivalent experience.
- Have 2-5 years of customer service interaction in a startup environment.
- Have proficiency with CRM platforms, with Salesforce proficiency required.
- Use remote communication tools such as Zoom and Slack to work with internal and external stakeholders.
- Bring outbound phone customer service experience preferred.
- Have some college education preferred; a four-year degree is highly preferred.
- Communicate clearly and professionally in verbal and written forms.
- Demonstrate customer empathy and the ability to understand and solve customer needs.
- Multitask, prioritize, manage time effectively, and solve problems.
- Bring organizational skills and adapt to changing workflows.
- Have dispatching and scheduling experience.
- Work autonomously with minimal supervision.
- Be fluent in English; other languages are a plus.
Responsibilities
- Respond to field technician concerns as they arise.
- Manage incoming scheduling requests through software, phone, email, and Slack.
- Coordinate with internal and external stakeholders to resolve challenging concerns and support long-term solutions.
- Develop knowledge of company software and hardware solutions to address customer and internal challenges.
- Use software tools to diagnose problems and determine appropriate solutions.
- Confirm on-site visits and facility reviews for the Field Service Team.
- Schedule and confirm work orders for the Field Service Team.
- Coordinate with partner organizations to support their customers.
- Respond to inventory concerns raised by the supply chain team.
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