Bilingual Legal Intake Specialist – Weekend Shift
New
C
CoreBridge SolutionsLegal services
Fully Remote, Colombia-based applicants only, Saturday and Sunday shifts: 7:00 AM–3:00 PM Pacific Time or 2:00 PM–10:00 PM Pacific Time; flexible 8-hour weekend shifts may also be available.Part-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual fluency in Spanish and English is required.
- Required Skills
- Microsoft Office
Requirements
- Bilingual fluency in Spanish and English is required.
- Proficiency with digital tools, including case management systems and Microsoft Office.
- Strong attention to detail and accuracy when handling client information.
- Ability to work independently in a remote environment.
- Weekend availability is required.
- Reliable internet connection with a minimum speed of 25 Mbps.
- Desktop or laptop with a recent Intel Core i5 processor or higher.
- Private, dedicated workspace suitable for confidential client calls.
- Prior experience working with U.S. law firms is highly preferred.
- Familiarity with personal injury law is an advantage.
- C1 English certification or equivalent professional experience is preferred.
Responsibilities
- Answer new intake calls and follow up on pending leads.
- Conduct intake interviews in Spanish and English.
- Document case details and evaluate potential personal injury cases against intake criteria.
- Enter client and case information into the case management system and maintain accurate records.
- Prepare and send sign-up documents and follow up on their completion.
- Answer basic questions about the personal injury process and retainer agreements.
- Support bilingual communication between clients and the legal team, escalating complex questions or concerns.
- Review intake activity and metrics to help improve workflows and follow-up processes.
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