Intake Specialist (Spanish Bilingual)
New
C
CrewBloomABA therapy
Workable workplace: remote; Workable locations: Colombia. Costa Rica. PhilippinesFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency in English and Spanish, spoken and written; Mandarin as a third language is a nice to have.
- Experience
- 1–2 years of experience in healthcare intake, patient access, insurance coordination or admin support
- Required Skills
- Microsoft OfficeGoogle WorkspaceHIPAA
Requirements
- Be fluent in spoken and written English and Spanish.
- Have a high school diploma or equivalent.
- Have 1–2 years of experience in healthcare intake, patient access, insurance coordination, or administrative support.
- Have working knowledge of prior authorizations, eligibility verification, EOBs, and Medicaid managed care.
- Be organized and able to manage multiple cases accurately.
- Communicate clearly and warmly with families who are new to the healthcare system.
- Be proficient in Microsoft Office or Google Workspace and comfortable learning new systems.
- An associate’s or bachelor’s degree in healthcare administration, human services, or business is a plus.
- Experience in ABA, behavioral health, or pediatric healthcare is a plus.
- Familiarity with NYS Medicaid managed care plans and payer authorization portals is a plus.
- Experience with EHR, CRM, or intake software is a plus.
- Mandarin as a third language is a plus.
Responsibilities
- Receive and log referrals from phone, fax, email, and portals on the day they arrive.
- Check insurance eligibility, benefits, and ABA authorization requirements.
- Contact families within 24–48 hours of a referral to explain the intake process in English or Spanish.
- Collect intake documents, including diagnostic evaluations, prescriptions, and consent forms.
- Help prepare and submit prior authorizations to Medicaid, managed care, and commercial payers, and follow up on them.
- Work with BCBAs and LBAs to obtain clinical documents and flag cases that may need a Single Case Agreement.
- Track authorization expiration dates and start re-authorizations 30+ days before expiration.
- Maintain accurate tracking-system records, audit the caseload, and report case status.
- Coordinate with billing, clinical, and scheduling teams to support families moving into services.
- Follow HIPAA and confidentiality rules.
View Full Description & ApplyYou'll be redirected to the employer's site
