IT Support Specialist
New
E
EdgeQ Technologies Private LimitedIT support
United States (Remote); Candidates from eligible locations across the United States can apply., Ability to support users across different time zones may be required.Full-TimeSenior
Salary45,000 - 75,000 USD per year
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Job Details
- Experience
- 1–5 years of experience in IT Support, Technical Support, or a similar role.
- Required Skills
- JiraZendeskServiceNow
Requirements
- Have 1–5 years of experience in IT Support, Technical Support, or a similar role.
- Have strong knowledge of Windows operating systems and basic macOS troubleshooting.
- Understand computer hardware, software installation, and configuration.
- Know networking fundamentals, TCP/IP, DNS, DHCP, and VPN.
- Have experience with Microsoft 365, Outlook, Teams, and Office applications.
- Be familiar with remote desktop and troubleshooting tools.
- Have experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
- Have basic knowledge of Active Directory and user account management.
- Be able to work independently in a remote environment.
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- CompTIA A+, Network+, or Microsoft certifications are preferred.
- Experience with cloud-based IT support environments, Microsoft Azure or Microsoft Entra ID, and cybersecurity fundamentals is preferred.
Responsibilities
- Provide technical support to employees and end users through email, phone, and remote support tools.
- Troubleshoot hardware, software, network, and operating system issues.
- Install, configure, and maintain computers, applications, and IT equipment.
- Assist users with Windows, macOS, Microsoft Office, and other business applications.
- Diagnose and resolve technical issues within established service-level agreements (SLAs).
- Manage IT support tickets and maintain accurate documentation.
- Support user account management, password resets, and access permissions.
- Assist with network connectivity, VPN, Wi-Fi, and printer-related issues.
- Monitor IT systems and escalate complex technical problems when required.
- Maintain IT asset records and support equipment deployment.
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