Supervisor Operations
New
J
JobgetherBusiness process outsourcing
Full-time remote work arrangement within the United States.Full-TimeManager
Salary61,575 - 82,100 USD per year
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Job Details
- Experience
- At least 5 years of experience in operations and people management
- Required Skills
- Project ManagementPeople ManagementSalesforceSAPSharePointOperations ManagementMicrosoft OfficeCustomer service
Requirements
- At least 5 years of experience in operations and people management.
- Previous staffing industry experience is preferred.
- High school diploma required; bachelor's degree preferred.
- Strong computer literacy, including Microsoft Word, Excel, Outlook, and SharePoint.
- Advanced Excel skills are essential.
- Experience with SAP and Salesforce is preferred.
- Strong organizational, customer service, and project management skills, with an understanding of data collection practices.
- Ability to prioritize competing demands, make timely decisions, and work effectively under pressure and tight deadlines.
- Strong communication, problem-solving, and team leadership abilities.
- Willingness and ability to travel occasionally to the site in Salem, Virginia, as business needs require.
Responsibilities
- Oversee account management activities and ensure compliance with contractual and Statement of Work responsibilities.
- Plan, coordinate, and supervise program employees, assigning work and estimating staffing requirements.
- Guide team members in resolving daily operational issues and communicate with customers and senior operations leadership.
- Ensure employees understand organizational procedures, policies, rules, and regulations, and support their development through training and coaching.
- Manage SOW renewals and terminations, recruitment, onboarding, and annual performance reviews.
- Prepare monthly quality reports, validate billing, coordinate quarterly business reviews, and contribute to business development.
- Approve weekend and overtime work when required, maintain monthly documentation, and monitor operational metrics.
- Support daily operations, including quotations, order entry and updates, pricing, material requests, customer reports, meetings, and case management through Salesforce.
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