Customer Service Representative
New
S
SPEARPhysical therapy
Must live in the tri-state area (NY, NJ, CT)Full-Time
Salary18 - 19 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Demonstrate excellent customer service and communication skills.
- Work Monday through Friday and be available for all rotating shifts: 7am–4pm, 8am–5pm, 9am–6pm, 10am–7pm, and 11am–8pm.
- Have home internet speed of 300 MGPS or better.
- Have a quiet workspace at home located not too far from the internet router.
- Live in the tri-state area: New York, New Jersey, or Connecticut.
- Attend in-person training in Manhattan for three weeks.
- Use a computer keyboard for 90% of the workday.
- Meet the stated physical requirements, including sitting, standing, and walking for extended periods and occasionally lifting 10 pounds from floor to waist.
Responsibilities
- Respond professionally and compassionately to incoming calls, including new-patient hotline and overflow calls.
- Listen to voicemail and respond within 15 minutes.
- Answer online appointment and contact requests within 30 minutes and update request trackers.
- Make outbound calls and handle patient appointment requests.
- Schedule, reschedule, and cancel appointments according to scheduling practices and cancellation rules.
- Gather patient demographic information and create patient accounts.
- Update provider schedules with detailed notes and follow appointment template guidelines.
- Send patients appropriate instructions by mail or email when needed.
- Follow up on emails within an hour and work on tasks assigned to the Customer Service Team in Raintree.
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