L1 Technical Support Engineer (Spanish-Speaking)

New

Abnormal AICybersecurity, SaaS

Remote - USAFull-TimeEntry

Salary$31.25 — $44.96 USD

Apply NowOpens the employer's application page

Job Details

Languages: Fluent in Spanish; bonus if also fluent in Portuguese
Experience: 4+ years of experience
Required Skills: CybersecuritySalesforceJiraSaaSGoogle WorkspaceTechnical support

Have 4+ years of technical support experience in cybersecurity, SaaS, or enterprise technology environments.
Understand email security concepts and modern cloud/SaaS ecosystems.
Have experience troubleshooting APIs, integrations, and enterprise platform configurations.
Be able to investigate and resolve technical issues through log analysis and cross-functional collaboration.
Communicate technical concepts clearly to technical and non-technical audiences.
Have experience with Salesforce, Jira, Confluence, or similar support and collaboration tools.
Be fluent in Spanish; Portuguese fluency is a bonus.
Have experience using AI tools or AI-powered support platforms (highly preferred).
Bring a customer-first approach focused on problem-solving and operational excellence.

Serve as a trusted L1 technical advisor to enterprise customers using Cloud Email Security, AI Security Agents, and SaaS Security solutions.
Own and resolve inbound support tickets involving configuration issues, API-related questions, behavioral false positives, and threat investigations.
Provide timely customer updates, root cause analysis, and solution recommendations.
Partner with Engineering teams to drive resolutions and maintain post-mortem documentation.
Support onboarding and customer engagement alongside Customer Success Managers.
Create and maintain internal and external knowledge-base documentation.
Identify recurring support trends and customer pain points, and provide feedback to improve product functionality and user experience.

View Full Description & ApplyYou'll be redirected to the employer's site