Adaptive

Adaptive is an analytics development platform that provides metadata management, data governance, and enterprise architecture services.

51-100 employees

Computer

Private Company

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Computer Information Services Data Management Data Center Data Integration Data Mining+4 more

Remote Work Available

This company offers remote work opportunities.

Open Positions1

This role requires you to be based in the United StatesFull-TimeConstruction technologyPosted

Technical Support Specialist

Handle customer support inquiries, including advanced technical issues requiring deeper analysis.
Review logs, metadata, and internal dashboards to diagnose complex problems.
Replicate customer-reported issues in sandbox environments.
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior.
Assess whether issues represent bugs, user errors, or workflow misunderstandings.
Create detailed engineering escalation tickets with reproduction steps, logs, impact, and hypotheses.
Manage multi-step investigations and ensure timely customer follow-up.
Collaborate with Engineering during escalations and provide technical findings.
Surface recurring issues and patterns to Product and Engineering.
Produce technical Help Center content focused on troubleshooting and integrations.

Data AnalysisDebuggingTechnical support

Overview

Adaptive is an analytics development platform that provides metadata management, data governance, and enterprise architecture services. The company develops an agentic operating system for the U.S. construction industry, specifically for project accounting. This platform supports construction companies with job costing, accounts payable, billing, work-in-progress reporting, forecasting, change orders, and compliance. Adaptive serves general contractors, specialty trade contractors, developers, and accounting firms that work with these entities. Their target customers include companies with annual revenues from approximately $5 million to $1 billion. The core product is an AI-native project accounting platform that uses agents to manage back-office workflows, including invoice ingestion, coding, approval routing, and synchronization with accounting systems. The platform integrates with various accounting systems such as QuickBooks, Sage, Foundation, and Acumatica. Adaptive works with over 1,000 customers and partners with more than 50 accounting firms.

Culture

Adaptive offers a flexible, remote-friendly work environment. The company's work environment is structured to prioritize results over rigid schedules, and it aims to foster a culture of trust and respect for employee boundaries.

Technology Story

Adaptive's platform involves complex technical work, including advanced technical investigations, log analysis, issue reproduction, and diagnosis of integration failures. The company's job postings indicate a need for strong debugging skills, experience working with logs, data, and test environments. Experience with QuickBooks Online (QBO) and other accounting system integrations is required for technical roles. The company's website utilizes LetsEncrypt, Common Crawl, reCAPTCHA, Ruby on Rails Token, CommonCrawl Top 5m, Materialize CSS, and GitLab.

Why Work Here

Adaptive provides opportunities for employees to engage in high-impact technical work. The company operates with a flexible, remote-friendly work environment.

Benefits and Perks

Competitive cash compensation
Top-tier benefits
401(k) match

Tech Stack

cmsframeworkwidgets

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