Customer Support (Weekend Support)
New
V
Virtual Staff 365Bathroom fixtures
Workable workplace: remote; Workable locations: Philippines; Location: Philippines, 9:00 AM to 6:00 PM (AEDT) on Saturday, Sunday, and MondayPart-Time
SalaryChristmas Bonus equivalent to 1 month's wage (Pro-rata)
Apply NowOpens the employer's application page
Job Details
- Languages
- Exceptional spoken and written English communication skills for professional B2B phone interactions
- Required Skills
- Customer support
Requirements
- Have proven experience in a customer support or call centre environment.
- Demonstrate exceptional spoken and written English for professional B2B phone interactions.
- Work independently and manage responsibilities without supervision.
- Be proficient with email platforms, basic spreadsheets, and general administrative tools.
- Be available 9:00 AM to 6:00 PM AEDT on Saturday, Sunday, and Monday.
- Prior experience in eCommerce, logistics, tapware, or homewares is a nice-to-have.
- Experience using CRM systems for ticketing and customer management is a nice-to-have.
Responsibilities
- Answer inbound phone calls and emails from B2B resellers and trade partners.
- Deliver professional, friendly, and accurate support for customer enquiries.
- Assist customers with order tracking, returns, credits, and basic account questions.
- Resolve common issues independently using sound judgment.
- Log support tickets and document updates accurately in internal systems.
- Escalate complex issues to the weekday team with clear handover notes.
- Follow established processes while showing initiative where needed.
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