IT Support Engineer
New
M
MonarchPersonal finance software
Remote (US), Remote (Canada), Team collaborates synchronously mostly from 9 AM – 2 PM PT.Full-TimeJunior
Salary$118K - $139K; $118K – $139K • Offers Equity • Offers Bonus; US:: $118K – $139K • Offers Equity • Offers Bonus; Canada:: CA$137K – CA$160K • Offers Equity • Offers Bonus
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Job Details
- Experience
- 2+ years of experience in IT support, help desk, or IT operations
- Required Skills
- Google WorkspaceSlack
Requirements
- Bring 2+ years of experience in IT support, help desk, or IT operations.
- Have hands-on experience supporting macOS users in a cloud-first or remote environment.
- Have experience with Google Workspace and Slack.
- Have experience with at least one of Okta or Iru/Kandji, or similar identity provider or mobile device management tools.
- Bring a foundational understanding of IAM concepts and SSO, and interest in learning more about SCIM and provisioning.
- Have some hands-on exposure to IT automation or workflow tools and eagerness to build more.
- Communicate clearly in writing and verbally, including explaining technical issues to non-technical teammates.
- Bring a customer-service mindset, strong problem-solving skills, and ability to balance support requests with project work across shifting priorities.
- Use AI regularly in work, with a clear point of view on where it helps and ongoing effort to improve how it is used.
- Experience in a high-growth startup environment, ideally in B2C or SaaS, is preferred.
- Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom is a nice to have.
- Familiarity with lightweight scripting such as Bash or Python, or exposure to APIs and integrations, is a nice to have.
Responsibilities
- Serve as a primary point of contact for employee IT issues in Serval and resolve tickets with clear communication and follow-through.
- Administer SaaS tools including Okta, Google Workspace, Slack, Notion, and Zoom.
- Help manage access requests and reviews through ConductorOne.
- Support the Mac fleet in Iru (formerly Kandji), including provisioning, asset tracking, onboarding, and offboarding.
- Write and maintain IT documentation and help articles.
- Build smaller automations in Serval and similar platforms with guidance from the team.
- Contribute to IT projects with People, Security, Engineering, and other teams.
- Look for practical ways to use AI to improve support and IT operations.
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