Senior Security Technical Support Specialist

New

ConvergintPhysical security systems

Source API remote eligibility restrictions: CanadaFull-TimeSenior

Salary not disclosed

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Job Details

Experience: Minimum of 5-7 years of previous, relevant field experience required.
Required Skills: NetworkingTroubleshooting

Have a high school diploma or equivalent.
Have a minimum of 5–7 years of relevant field experience.
Have experience in the electronic and security industry.
Have practical experience with physical security systems in a service, project, or field support capacity; general IT experience alone is not sufficient.
Have hands-on experience with Lenel OnGuard and exacqVision.
Have experience with electronic security systems, including CCTV and access control.
Have experience with at least one listed platform or brand: Milestone, Genetec, Lenel, Avigilon, CCURE, Brivo, Genea, or Alta.
Have solid programming and troubleshooting skills, including the ability to identify problems and find solutions.
Have working knowledge of physical security and door hardware, and an understanding of relays and relay logic.
Have good networking skills and advanced computer skills, including familiarity with Outlook, Word, and Excel.
Have spreadsheet and data management skills.
Be able to work independently, handle multiple projects, and maintain customer focus under pressure.
Relevant trade experience is preferred.
At least one active video management systems (CCTV) certification and one active access control certification from a recognized manufacturer or platform provider are preferred; equivalent hands-on experience may be considered.

Install, program, test, repair, and service physical security systems, including access control and video surveillance platforms.
Configure systems and integrate devices, including controllers, readers, cameras, and related field hardware.
Commission systems and validate functionality through startup, testing, and performance analysis.
Diagnose faults and troubleshoot system issues using standard test equipment and tools, then implement corrective actions.
Read and interpret blueprints, schematics, wiring diagrams, and technical documentation.
Act as a technical interface for customers, supporting live systems and resolving faults.
Coordinate with supervisors, technical teams, field technicians, and project managers to address system issues and support project execution.
Provide input on system performance, installation quality, processes, standards, and system design.
Support project programming, startup, testing, certification, customer training, and documentation.
Provide technical guidance to less-experienced staff and support system testing, tuning, and optimization.

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