Remote Part-Time Customer Service Specialist
New
F
FerrellgasPropane
Source API remote eligibility restrictions: United StatesPart-TimeJunior
Salary17 USD per hour
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Job Details
- Experience
- 1 or more years of customer service experience.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceNegotiationData entry
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Customer service and negotiation skills.
- Organizational skills, typing, and data entry experience.
- Written and verbal communication skills.
- Proficiency in Microsoft Office, including Excel, Word, and Access.
Responsibilities
- Answer customer inquiries by phone, chat, social media, and email.
- Maintain and improve customer relationships through daily interactions.
- Ask questions to identify customer issues and concerns, and resolve them using appropriate techniques.
- Maintain accurate customer account information.
- Schedule delivery orders and negotiate issues with new and returning customers.
- Handle service orders, emergency scripts, contract and pricing inquiries, and account closures.
- De-escalate customer situations according to the complaint resolution policy.
- Send statements and invoices, conduct soft collections, and take customer payments by phone.
- Support setup of new customer accounts and meet company performance standards.
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