Senior Customer Solutions Engineer
P
PlumeNetworking SaaS
Candidates must be based in United Kingdom or NetherlandsFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent in English
- Experience
- 5+ years of related experience working with network, security, SaaS, and/or AI industries.
- Required Skills
- Artificial IntelligenceRESTful APIsNetworking
Requirements
- Bring 5+ years of related experience in network, security, SaaS, and/or AI industries.
- Have hands-on experience configuring and deploying software and hardware, including Wi-Fi, networking equipment, and cloud services.
- Have a fundamental understanding of cloud architectures and AI principles.
- Have experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints.
- Hold a BS/BA degree in a relevant field or have equivalent work experience.
- Be able to travel more than 70% of the time.
- Demonstrate strong analytical and problem-solving skills and the ability to troubleshoot complex technical issues.
- Have advanced written and oral communication skills.
- Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred.
- In-depth industry knowledge and understanding of SDN and wireless technologies, solutions, and product offerings are preferred.
- Knowledge of Residential and SMB Gateways is a plus.
Responsibilities
- Engage with ISPs to understand their technical and business requirements and demonstrate how Plume's solutions address them.
- Conduct product demonstrations and manage proof-of-concept and field trials.
- Collaborate with Customer Engineering, Product Management, and Operations to integrate Plume solutions into customer ecosystems.
- Integrate solutions with customer BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods.
- Work with Sales to drive revenue, achieve sales quotas, and support business growth.
- Prepare and deliver presentations, including Quarterly Business Reviews, and represent Plume at industry events and conferences.
- Provide customer-based feedback to product and engineering teams on requirements and market trends.
- Provide technical support for proof-of-concepts, lab trials, and deployment ramp-ups.
- Research industry standards and emerging technologies in networking, cloud architectures, and AI.
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