ABA Intake Coordinator
New
O
OperationsArmyABA healthcare
NicaraguaFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Bilingual (English/Spanish) strongly preferred.
- Experience
- 2+ years of experience in patient intake, customer service, or healthcare operations.
- Required Skills
- Salesforce
Requirements
- Have 2+ years of experience in patient intake, customer service, or healthcare operations.
- Have familiarity with Salesforce or other CRM systems.
- Have experience with ABA (Autism) therapy or healthcare intake (strongly preferred).
- Have a bachelor's degree or equivalent work experience (preferred).
- Be bilingual in English and Spanish (strongly preferred).
- Demonstrate a strong phone presence and excellent verbal and written communication skills.
- Provide empathetic, patient-centered support.
- Be detail-oriented and able to manage organization and multitasking demands.
- Have flexible availability, including evenings and weekends as needed.
Responsibilities
- Contact prospective families after online sign-ups or inquiries.
- Conduct intake screenings to gather missing information and confirm eligibility.
- Record and manage intake data in Salesforce.
- Convert qualified leads into opportunities and transition them to the benefits verification and authorization team.
- Close or disqualify leads when appropriate, including cases with no qualifying diagnosis or unresponsive families.
- Re-engage families who have paused or gone inactive.
- Provide intake coverage during evenings and weekends as needed.
- Partner with Intake Managers to follow established SOPs, scripts, and quality assurance standards.
- Collaborate with clinical, revenue cycle management, and operations teams to support handoffs into care.
- Participate in training, feedback, and process improvement initiatives.
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