Call Center Sales Intake Specialist

Ovation Law FirmLegal intake

Nicaragua, Available to work U.S. business hours.Full-TimeJunior

Salary$8/hour DOE

Apply NowOpens the employer's application page

Job Details

Languages: Strong English communication skills (C1 level); fully bilingual, fluent in both English and Spanish.
Experience: At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Required Skills: SalesforceCustomer service

Have at least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
Communicate fluently in English and Spanish; English communication skills must be at C1 level.
Demonstrate strong verbal communication, empathy, rapport-building, and the ability to mirror a caller’s tone.
Bring a sales-minded approach to educating callers and guiding them toward action on their personal injury matter.
Type at least 45 WPM while speaking with callers and navigating multiple software platforms.
Work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
Have a laptop or desktop with at least 16GB RAM and an Intel Core i5 processor or higher.
Have a stable internet connection with a minimum speed of 25 Mbps.
Be available to work U.S. business hours and willing to use time-tracking software.
Personal injury intake experience is preferred but not required.
Salesforce experience is preferred but not required.

Respond to incoming inquiries by phone, web forms, and chat in real time.
Conduct 5–8 minute discovery calls to gather and assess incident, injury, liability, and insurance details.
Apply proprietary scripts and qualification criteria to determine whether cases fit partner legal teams.
Use an assumptive, sales-minded approach to make live warm transfers or schedule callbacks for qualified leads.
Document caller information, case details, and outcomes in Salesforce.
Follow up with pending leads and re-engage prospects who were not ready to proceed.

View Full Description & ApplyYou'll be redirected to the employer's site