Customer Service Representative
New
O
OperationsArmySaaS customer support
AlbaniaFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written communication skills in English
- Required Skills
- JiraSaaSSlackCustomer support
Requirements
- Have previous customer support experience at a software company.
- Bring exceptional written communication skills in English.
- Be familiar with support tools such as Slack, Intercom, Linear, Jira, Pylon, or similar systems.
- Be able to work remotely with minimal oversight.
- Be comfortable with ambiguity and startup-paced work.
Responsibilities
- Respond to customer inquiries through Slack, support email, and ticketing systems such as Pylon.
- Meet service-level agreement targets while addressing customer issues.
- Collaborate with AI-powered bots and escalate complex or sensitive issues for human resolution.
- Help new users get started by answering first-time questions and guiding them through setup.
- Identify knowledge gaps and contribute to internal documentation and help articles.
- Coordinate with the core team during initial onboarding phases.
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