Senior People Operations Generalist
C
Chainlink LabsPeople operations
Source API remote eligibility restrictions: Canada, United States, Unless otherwise stated for a specific role, we require working hours that overlap with Eastern Time (ET).Full-TimeSenior
Salary101,000 - 238,000 USD per year
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Job Details
- Experience
- At least 8 years experience in People Operations, Employee Relations, HR, or a related field
- Required Skills
- Compliance
Requirements
- At least 8 years of experience in People Operations, Employee Relations, HR, or a related field.
- Deep hands-on experience managing employee relations matters and workplace investigations.
- Experience conducting investigations end to end, including interviews, evidence gathering, documentation, and developing findings and recommendations.
- Experience with HR policy stewardship and compliance work, including audit support, control evidence, or related program execution.
- Experience supporting a globally distributed workforce and navigating employee relations matters across multiple jurisdictions and employment arrangements.
- Strong judgment and discretion when handling sensitive, confidential, or high-impact matters.
- Ability to work across jurisdictions and worker types and partner effectively with Legal, Security, and business leaders.
- Strong written communication skills, including producing investigation documentation and practical guidance.
- Ability to influence and mentor through expertise and collaboration without formal people-management authority.
- Demonstrated fluency with AI tools, including assessing appropriate use, verifying outputs, and following safeguards for sensitive employee information.
- Familiarity with SOC 2 personnel controls and evidence requirements is preferred.
- Experience improving an established investigations or compliance program is preferred.
- Experience using HR systems, case-management tools, and documentation platforms to manage sensitive work accurately is preferred.
Responsibilities
- Manage complex employee relations matters and investigations from intake through planning, interviews, documentation, findings, and recommendations.
- Partner with the Director of People Operations on case strategy, outcome decisions, and executive-level escalations.
- Support employees, consultants, and other worker types across the company’s global footprint and varied local contexts.
- Own the People Operations contribution to SOC 2 personnel controls, including evidence tracking, audit support, and remediation follow-up.
- Maintain People policy documentation, coordinate reviews, and recommend updates in partnership with Legal and Security.
- Support compliance-related escalations, including conflict-of-interest reports and accommodation requests.
- Improve investigations program processes, documentation, and guidance.
- Advise other People Generalists on complex cases and investigations.
- Identify practical opportunities to improve consistency, quality, and efficiency across People Relations and Compliance work.
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