Senior People Operations Generalist

Location: United States; Secondary Locations: Canada; Workplace: Remote, working hours that overlap with Eastern Time (ET)Full-TimeSenior

Salary$101K - $238K; $101K – $238K; Remote - U.S. locations: Annual cash range: $101K – $238K

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Job Details

Experience: At least 8 years experience in People Operations, Employee Relations, HR, or a related field
Required Skills: Compliance

Have at least 8 years of experience in People Operations, Employee Relations, HR, or a related field.
Bring deep hands-on experience managing employee relations matters and workplace investigations.
Have experience conducting investigations end to end, including interviews, evidence gathering, documentation, and developing findings and recommendations.
Have experience with HR policy stewardship and compliance work, including audit support, control evidence, or related program execution.
Have experience supporting a globally distributed workforce and navigating employee relations matters across jurisdictions and employment arrangements.
Demonstrate strong judgment and discretion with sensitive, confidential, or high-impact matters.
Be able to work across jurisdictions and worker types in partnership with Legal, Security, and business leaders.
Produce clear, thorough investigation documentation and practical guidance.
Influence and mentor through expertise and collaboration without relying on formal people-management authority.
Demonstrate fluency with AI tools, including assessing appropriate use, verifying outputs, and following safeguards for sensitive employee information.
Preferred: familiarity with SOC 2 personnel controls and evidence requirements.
Preferred: experience improving an established investigations or compliance program and using HR systems, case-management tools, and documentation platforms.

Manage employee relations matters and investigations from intake through planning, interviews, documentation, findings, and recommendations.
Partner with the Director of People Operations on case strategy, outcome decisions, and executive-level escalations.
Support employees, consultants, and other worker types across the company’s global footprint and varied local contexts.
Own the People Operations contribution to SOC 2 personnel controls, including evidence tracking, audit support, and remediation follow-up.
Maintain People policy documentation, coordinate reviews, and recommend updates with Legal and Security.
Support compliance escalations, including conflict-of-interest reports and accommodation requests.
Improve the investigations program, including its processes, documentation, and guidance.
Serve as a thought partner to other People Generalists on complex cases and investigations.
Identify opportunities to improve consistency, quality, and efficiency across People Relations and Compliance work.

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