Manager, Experience Cloud Specialists
New
J
JobgetherGovernment technology SaaS
Based in the United StatesFull-TimeManager
SalaryCompetitive annual salary ranging from $104,000 to $135,000 USD. Competitive bonus opportunities.
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field. At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.
- Required Skills
- SalesforceSaaS
Requirements
- Have at least 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field.
- Have at least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.
- Demonstrate a track record of driving customer growth, platform adoption, cloud migrations, technology modernization, renewals, upgrades, and expansion.
- Have experience coaching professionals in consultative discovery, executive engagement, platform positioning, and commercial opportunity management.
- Understand sales pipeline management, forecasting, opportunity qualification, recurring revenue models, and commercial performance.
- Have knowledge of state and local government operations, procurement processes, organizational structures, and public-sector technology modernization priorities.
- Have experience developing operational frameworks, sales methodologies, governance structures, playbooks, training programs, and scalable processes.
- Demonstrate the ability to lead cross-functional initiatives, influence stakeholders without direct authority, and coordinate complex projects.
- Have analytical, research, and problem-solving skills, and be able to translate customer and business data into actionable strategies.
- Have communication, presentation, facilitation, negotiation, and change-management skills, including engaging senior executives and government leaders.
- Have working knowledge of SaaS contracting, pricing, quoting, renewals, product transitions, Salesforce, and recurring-revenue processes.
- Familiarity with AI-enabled workflows, business automation, and operational transformation is preferred.
Responsibilities
- Lead, coach, and develop Experience Cloud Specialists, Senior Specialists, and Operations Specialists, setting performance expectations and development plans.
- Establish team operating rhythms for coaching, pipeline reviews, forecasting, territory planning, and strategic account discussions.
- Drive customer adoption and platform growth through cloud migrations, legacy solution replacements, upgrades, renewals, and expansion initiatives.
- Coach team members on consultative selling, customer discovery, executive engagement, solution positioning, commercial strategy, and opportunity management.
- Develop customer-specific platform strategies connecting government priorities with technology capabilities, AI-powered solutions, data insights, and business outcomes.
- Oversee pipeline health, opportunity qualification, forecasting, prioritization, and reporting.
- Support complex customer opportunities by providing strategic guidance and coordinating cross-functional resources.
- Oversee operational support for pricing analysis, quotations, contracts, renewals, CRM accuracy, and transaction execution.
- Develop and improve sales methodologies, playbooks, engagement frameworks, enablement resources, reporting standards, and operating processes.
- Use customer insights, performance data, automation, and AI-enabled workflows to improve productivity, efficiency, and decision-making.
View Full Description & ApplyYou'll be redirected to the employer's site
