Senior Implementation Lead
New
J
JobgetherSoftware implementation
Based in the United StatesFull-TimeLead
SalaryStarting base salary of $105,000–$135,000
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Job Details
- Experience
- 8+ years of experience in a client-facing professional services role.
- Required Skills
- SQLJavascriptJiraUnit TestingClient relationship management
Requirements
- Bachelor's degree in Computer Science, Business, or a related field.
- 8+ years of experience in a client-facing professional services role.
- Excellent communication and presentation skills for engaging with clients and internal stakeholders.
- Strong interpersonal and relationship-building abilities.
- Strong project leadership, organizational, and problem-solving skills.
- Ability to manage multiple deliverables and priorities.
- Ability to translate client business needs into practical technology configurations and implementation solutions.
- Experience with JavaScript, XML, and SQL is preferred.
- Experience in healthcare or Environmental, Health, and Safety (EHS) is preferred.
- Commitment to quality, accountability, and successful project delivery.
Responsibilities
- Own project execution and outcomes, including profitability, quality, client satisfaction, communication, and adherence to standards.
- Serve as the primary client contact during implementation, lead discovery sessions, and gather requirements for deliverables.
- Guide implementation teams by assigning deliverables and coordinating responsibilities throughout the project lifecycle.
- Configure the software platform to meet client business requirements using standard configurations, best practices, and industry standards.
- Drive adoption of contracted functionality and help clients maximize platform usage and value.
- Submit, oversee, and communicate client-specific software bug reports and related JIRA tickets.
- Monitor, audit, and report project time tracking, and ensure timely and accurate submission of team hours.
- Track project scope, identify potential scope creep or out-of-scope requests, and escalate issues to the Project Manager.
- Perform unit testing of assigned deliverables and develop training materials and deliver user training.
- Identify opportunities to expand client engagements and support account management with pricing and Statements of Work for change orders and expanded scope.
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