Implementation Engineer, Customer Support
New
B
BitwardenIdentity security
This is an all-remote team and we're looking for someone located in the APAC region.Full-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English and grammar
- Required Skills
- AWSDockerGCPKubernetesAzureLinux
Requirements
- Have experience in a previous technical position, such as Systems Engineer, Implementation Engineer, DevOps Engineer, or IT Infrastructure Engineer; equivalent education or demonstrable skills may be accepted.
- Have excellent English and grammar.
- Have excellent problem-solving skills and be able to find and communicate solutions.
- Have project-planning skills, including collaborative and individual time management.
- Be able and willing to work remotely.
- Familiarity with several of the following areas and technologies is preferred: Bitwarden; Linux, Windows, and macOS; Docker, Kubernetes, and Podman; NFS and CIFS; Bash and PowerShell.
- Familiarity with identity and cloud platforms is preferred, including Active Directory, LDAP, Google Workspace, Azure Entra ID, JumpCloud, Cloudflare, Okta, GCP, AWS, and Azure.
- Familiarity with GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, and SMTP is preferred.
- Familiarity with SSO implementation and best practices, including SAML and OpenID Connect, and integrating SCIM solutions is preferred.
- Familiarity with TLS/SSL, PKI, and RESTful APIs is preferred.
Responsibilities
- Serve as a subject matter expert for Bitwarden and its product portfolio.
- Lead customer proof-of-concept trials, new deployments, and integrations of Bitwarden containerized services.
- Advise customers on industry best practices across the Bitwarden full stack.
- Work with enterprise customers to resolve issues and identify solutions for potential future needs.
- Guide customers through Bitwarden implementation, integration with their technology stack, and general security.
- Collaborate with Sales, Engineering, and Product associates.
- Plan, develop, and present live technical product demonstrations tailored to customer use cases.
- Document and share customer feedback from collaborative sessions.
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