VAIB Strategy Manager

New

MonzoBanking

Remote (UK)Full-TimeManager

Salary£51,200-64,700 + equity + Incentive Awards tied to your performance

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Job Details

Deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB).
Apply relevant legal and industry standards, including Consumer Duty, the Equality Act, and WCAG.
Demonstrated ability to build and lead motivated, high-performing teams through coaching and feedback.
Manage competing priorities and allocate team capacity.
Translate strategic goals into structured programs of work and monitor delivery.
Interpret customer insights and operational data to make evidence-based recommendations and decisions.
Navigate complex or ambiguous regulatory and operational challenges.
Understand risk, governance, and control environments.
Influence stakeholders, manage formal actions, and guide teams through organizational change.

Coach and develop a high-performing team of Strategy Analysts, supporting recruitment, knowledge-sharing, and accountability.
Translate VAIB priorities into actionable projects and oversee customer-centric treatment strategies.
Balance team capacity with strategic and regulatory demands.
Monitor customer journeys and performance metrics, using quantitative and qualitative insights to identify trends and gaps.
Make evidence-led recommendations with Strategy Leads.
Partner with Operations, Product, Risk, Data, and Engineering to embed VAIB considerations into initiatives and customer touchpoints.
Design, document, and operate controls with Risk and Compliance partners.
Act as the escalation point for complex customer, operational, or regulatory issues.
Communicate business updates and support stakeholders through process changes, identifying opportunities for improvement.

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