VAIB Strategy Analyst

New

MonzoBanking

Cardiff, London or Remote (UK)Full-Time

Salary£41,300-52,250 + equity + Incentive Awards tied to your performance

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Job Details

Have subject matter expertise in VAIB and relevant legal frameworks, such as Consumer Duty, the Equality Act, and WCAG; other regulatory experience is also considered.
Independently manage and deliver complex strategic initiatives.
Use quantitative data, customer insights, and operational feedback to investigate ambiguous challenges, resolve blockers, and implement practical solutions.
Demonstrate a strong grasp of risk, governance, and assurance, with sound decision-making in ambiguous situations.
Manage stakeholders and communicate sensitive information clearly, constructively challenge existing approaches, and drive alignment across Operations, Product, Risk, Data, and Engineering.
Commit to delivering outcomes for vulnerable customers and sharing expertise to coach colleagues.

Own complex VAIB workstreams, turn strategic priorities into delivery plans, and drive improvements that balance customer needs, regulatory expectations, and operational goals.
Analyze quantitative data, customer feedback, and operational insights to identify systemic barriers, monitor outcomes, and develop evidence-based recommendations.
Partner with Product, Engineering, and Operations to build VAIB awareness and embed inclusive considerations into customer journeys and internal processes.
Handle complex, ambiguous customer or operational escalations and recommend proportionate solutions when clear policy guidance is unavailable.
Manage control requirements for strategic changes, ensuring work is assessed, documented, and governed to support decisions and mitigate regulatory risk.
Share specialist knowledge, mentor less experienced colleagues, and strengthen the team's analytical and strategic capability.

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