Partner Programme Delivery Lead
M
MonzoFinancial services
UK Remote; Distributed working within the UKFull-TimeLead
Salary£41,300 - £52,250 + Incentive Awards + Benefits
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Job Details
- Required Skills
- Stakeholder management
Requirements
- Experience independently delivering defined projects or substantial workstreams from initial planning through implementation and handover.
- A clear history of working directly with external partners and representing an organization in day-to-day delivery conversations.
- Experience preparing delivery plans, analysis, updates, recommendations, or business case content for stakeholder review.
- Strong planning and organizational skills, including coordinating actions, owners, and dependencies.
- Strong analytical skills and confidence using spreadsheets, reporting tools, and operational data to identify patterns, test assumptions, and measure outcomes.
- An investigative mindset and experience or confidence with customer interaction shadowing, case reviews, process observation, and structured conversations with frontline teams.
- Ability to conduct structured root cause analysis and distinguish isolated examples from wider operational or partner themes.
- Strong problem-solving skills and the ability to turn unclear issues into evidence-based findings and practical actions.
- Ability to work independently with limited oversight and recognize when risks, decisions, or dependencies require escalation.
- Strong stakeholder management skills, including coordinating activity and challenging missed commitments across teams.
- Excellent written and verbal communication skills, with the ability to make complex information clear and accessible.
- Experience in an operational, regulated, or customer-sensitive environment, and ability to travel within the UK and internationally when required.
Responsibilities
- Investigate systemic partner-wide issues and test hypotheses to identify root causes.
- Analyze operational datasets, including customer outcomes, complaints, quality scores, and workflow metrics.
- Conduct on-site process shadowing, customer journey reviews, and interviews with frontline partner and Monzo teams.
- Synthesize quantitative and qualitative findings and document root causes, customer impacts, and next steps.
- Plan and deliver assigned projects and workstreams, including milestones, owners, and dependencies.
- Coordinate working sessions across Global Ops, GCOO, and partner teams, and address missed commitments.
- Identify and resolve risks, issues, and dependencies; escalate material blockers and maintain delivery records.
- Prepare implementation readiness, monitor post-launch performance, and support handover to business-as-usual.
- Develop actionable recommendations, business cases, operational analysis, and leadership updates.
- Travel within the UK and internationally to support investigations, partner discovery, mobilisation, transitions, and stabilisation.
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